| Frequently
Asked Questions |
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When is
the Box Office open? |
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Box Office
hours are Monday through Friday from 10a.m. to 6p.m.
Additionally, the Box Office opens two hours prior to
Center-sponsored events and remains open through intermission. |
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What is
the mailing address of the Center and phone number of
the Box Office? |
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The mailing address
is:
Robert E. Parilla Performing Arts Center
Montgomery College
51 Mannakee Street
Rockville, MD 20850-1195
The Box Office phone number is 240-567-5301. |
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The
signs say "permit only," so where can I park? |
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Keep
in mind that the Center is located on a College campus,
thus the "permit
only" signs. The majority of our performances
take place in the evening when ample parking is available.
Parking is located directly in front of the Center.
Handicapped parking spaces are located in front of
the Center to the left as you are facing the building,
as is the handicapped ramp. All parking is free. |
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What
is the "house"? |
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The house is the seating
area where audience members are seated during performances. |
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What
is "Will
Call"? |
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If you prefer to have
your tickets held at the Box Office to be picked up on
the evening of the performance, the tickets will be held
at the Will Call window at the Box Office under your
last name. Simply go to the Will Call window and tell
the Box Office agent your last name to pick up your tickets. |
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How can
I purchase tickets? |
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Tickets may be purchased
by phone, fax, mail, in person at the Box Office, or
through our online partner, Tickets.com. |
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What payment
options are available? |
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If purchasing tickets
via telephone you may use VISA, MasterCard or Discover.
If purchasing in person at the Box Office you may pay
by VISA, MasterCard, Discover, cash or check. |
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Are there
any service fees if I purchase tickets over the phone? |
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No, there are no service
fees whatsoever. |
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Can I buy
tickets online? |
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Yes, tickets are available
for purchase through our online partner, Tickets.com. |
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Can I reserve
tickets? |
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Tickets may not be reserved.
Tickets may be purchased in advance over the telephone
with VISA or MasterCard and either mailed or held at
Will Call. The Box Office is unable to hold seats or
tickets without payment because it is unfair to other
patrons. Each patron who calls has the right to purchase
any seat that has not yet been sold. |
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Are standing
room only tickets available? |
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No, standing room is
not available for any of our performances. The maximum
seating capacity of the theatre is 509 persons. |
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What is
general admission seating? |
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General admission seating
means that specific seat numbers are not assigned at
the time of ticket purchase. The performances in our
Saturday Morning Children's Series are general admission
seating. Tickets are still required for general admission
seating performances and these performances are still
limited to a maximum of 509 persons. |
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Are there
discounted tickets? |
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Tickets are $2 less for
seniors (ages 65 and over), students (high school and
college, with a valid college ID), and children for all
Center-sponsored performances. |
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Are group
discounts available? |
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Yes, group discounts
are available. Groups of 15 or more receive a 10% discount
on each ticket and groups of 25 or more receive a 15%
discount on each ticket. Please contact the Box Office
Manager to purchase group tickets. |
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Can I get
both a group discount and a subscription discount? |
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No, group discounts cannot
be applied to subscriptions. |
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Are there
rush tickets? |
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Rush tickets are available
for Montgomery College students with a valid Montgomery
College ID and are only available for performances in
the College Performing Arts Series. Rush tickets are
$6, are subject to availability, and may be purchased
no earlier than 15 minutes prior to curtain. |
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My baby
is going to sit on my lap, do I still need a ticket for
him? |
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Yes. Everyone, regardless
of age, needs to have a ticket to be admitted to the
performance. |
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What if
I lose my tickets? |
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Season subscribers have
lost ticket insurance. If you are a subscriber and lose
or misplace your tickets, simply call the Box Office
and the tickets will be reprinted and held at the Will
Call window. They may be picked up beginning two hours
prior to the performance. |
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What time
should I arrive at the theatre? |
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It is advisable to arrive
at least 30 minutes prior to curtain. This will allow
ample time to pick up your tickets, have a drink, rest,
and find your seat. Generally, seating begins about 30
minutes prior to curtain time. |
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What time
do the doors open? |
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Generally, the doors
to the lobby open approximately an hour prior to curtain
and seating begins a half hour prior to curtain. |
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What if
I am late? |
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Latecomers will be seated
only at appropriate intervals in the program as determined
by the performing artists and the management. If your
tickets are being held at Will Call you will still be
able to pick them up. |
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Can I get
a refund if I cannot make a performance? |
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There are absolutely
no refunds for tickets. If you are unable to attend a
performance that you have purchased tickets for, you
can call the Box Office in advance to release your seat(s)
for a tax-deductible donation. You will be mailed a letter
that allows you to deduct the amount of the ticket(s)
from your income taxes as a charitable donation to a
non-profit organization. |
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Can I exchange
my tickets for another performance? |
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Only subscribers may
exchange tickets for another date and time for the same
performance. |
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If I am
a subscriber and wish to exchange my tickets, what do
I do with the tickets that I already have? |
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You must mail or bring
the original tickets to the Box Office within 24 hours
of the performance to exchange them for the new tickets.
Exchanges will not be made after this time. Additionally,
once a performance has passed, exchanges will not be
made on that performance. |
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What kind
of seating does the theatre have? |
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The
Center has a proscenium theatre with continental seating,
which means that there is no center aisle. It has one
orchestra section with two side aisles. It is a small,
intimate theatre, which seats 509 persons; it is 17
rows deep with approximately 30 seats in each row.
There are no “bad” seats;
visibility is quite good from every seat in the house. |
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Is the
theatre handicap accessible? |
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Yes. The Center is committed to making the arts accessible to all. Under the provisions of the Americans with Disabilities Act, this information is available in alternative formats. To request an alternative format and/or other disabilityrelated accommodations, please contact the Robert E. Parilla Performing Arts Center Box Office at 240-567-5301; Maryland Relay is available at 1-800-735- 2258. Please provide the Center with sufficient advanced notice to arrange accommodations. Patrons with special seating requests should inform the Box Office at the time of ticket purchase.
The Robert E. Parilla Performing Arts Center features wheelchair accessible parking, entrances, restrooms, telephones, and seating.
Theatergoers may enjoy our free infrared system for the hearingi mpaired from any seat during any performance. Receivers are available on a first come, first served basis at the Box Office.
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How can
I make a donation to the Center? |
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Donations
may be made to the Friends of the Robert E. Parilla
Performing Arts Center. With your tax-deductible donation
of $25 or more, we will include your name with other
supporters of the arts in our Friend’s recognition
list, which appears in each of the performance programs.
Donors of $100 or more are entitled to two complimentary
College Performing Arts Series subscriptions or PASSBOOKS.
For more information, please call our Box Office at
240-567-5301. |
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What is
the recommended age for bringing children to the theatre? |
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It
depends on the child and on the show. Our Saturday
Morning Children’s
Series is generally enjoyed by children of all ages,
though oftentimes toddlers find it difficult to sit
for the entire performance. Everyone coming to the
theatre, regardless of age, must have a ticket. |
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What is
a PASSBOOK? |
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A PASSBOOK is a coupon
redeemable for 5 tickets to performances in the College
Performing Arts Series only. The PASSBOOK may be used
for five tickets to one show, or one ticket to five different
shows, or any combination in between! PASSBOOKS are not
tickets; they are redeemable for tickets. Seats are not
guaranteed until the PASSBOOK holder calls the Box Office
to order tickets. PASSBOOKS are redeemable only for performances
scheduled Thursday through Sunday in the College Performing
Arts Series. |
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What is
the difference between a PASSBOOK and a subscription? |
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A subscription for the
College Performing Series is one ticket for each of the
five performances in the season on the same day for each
show. For example, someone can subscribe to Saturday
evening performances for the College Performing Arts
Series. The PASSBOOK allows patrons to attend shows without
committing to specific dates in advance and still receive
significant subscriber savings. Both the subscription
and the PASSBOOK save 25% off of the regular single ticket
prices. |
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Can I use
a PASSBOOK for performances in another series? |
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No, PASSBOOKS are only
valid for performances in the College Performing Arts
Series for the current season. |
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What if
I want to subscribe to the Guest Artist Series, but am
only interested in some of the performances? |
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You can create an eclectic
subscription series that reflects your own tastes by
purchasing a Mini-Series subscription. Simply by purchasing
tickets to four or more separate events in the Guest
Artist Series, you can still receive a 10% discount off
of each ticket price. |
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What are
the benefits of becoming a subscriber? |
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Benefits include priority
seating, ticket exchanges, and lost ticket insurance.
Subscription orders are filled before single ticket orders.
Subscriber/Passbook holders may exchange tickets/change
reservations for a different date and time for the same
event, or for a new seat location at the same performance.
All exchanges are based on ticket availability. Please
note: All Subscriber/Passbook ticket exchanges must be
made no less than 24 hours prior to the performance date
of the tickets to be exchanged. Contact the Box Office
immediately for prompt and easy replacement of lost or
stolen tickets. |
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Is the
Center accessible by Metro? |
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Yes, the Center is located
between the Rockville and Shady Grove MetroRail stations
on the Red Line and is accessible by MetroBus Q-2 and
Ride-On Buses 46 or 55. Call 202-637-7000 for information
on Metro; for Ride-On, call 301-217-7433. |
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Are gift
certificates available? |
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Yes, gift certificates
may be purchased in the amount of your choice. If you
know of a particular show that the person may be interested
in, it might be best to use the ticket price for that
particular show as the amount of your gift certificate.
Gift certificates are valid through the end of the current
season and are not redeemable for cash. |
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Can I eat
inside the theatre? |
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No, food and beverages
are not permitted inside the house. |
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Can I videotape
or take photographs during performances? |
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No, videotaping and photography
are strictly prohibited for copyright reasons. Aside
from being distracting and discourteous to fellow theatre-goers,
flash photography can momentarily blind performers, causing
injury or a disruption to the performance. |
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Is the
theatre available for rental? |
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Yes, you may inquire
about rental of the theatre by calling 240-567-7537 Monday
through Friday between the hours of 8:30 a.m. and 5:00
p.m. |
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Is there
a dress code? |
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No, there is not a dress
code. |
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